Reg E Dispute Tracking™

   Simplified Reg E Compliance for Disputed Transactions


The Centrix Reg E Dispute Tracking System (CentrixDTS™) greatly simplifies the administration of disputed electronic transactions (debit card, ATM and ACH) for the purpose of Reg E compliance. The system is a fully featured solution designed to provide operational efficiency, enhanced record keeping, and simplified compliance. Key features include a browser user interface for the employees who take the dispute, approval workflow, auto posting of provisional credits or other transactions, timeline management, and letter production.

System Functionality

  • Nightly transaction import from the core processing system.

  • Browser user interface for CSR's or other bank personnel to enter disputes.

    1. Search for the customer/account and then select the transaction being disputed. Accuracy is enhanced because the CSR does not enter the transaction details manually, they select from the transaction history.
    2. Select a dispute reason
    3. Attach supporting documentation
    4. Enter supporting comments/notes
    5. System automatically creates the document to submit to card processor or MC/Visa

  • BACK OFFICE REVIEW: Once a CSR enters a dispute, the dispute is placed in a queue for a secondary review and processing.

  • LETTERS: The system automatically generates all letters in batch at the end of each day.

  • TRACKING TIMELINES: CentrixDTS™ tracks the dispute timeline based on rules associated with the transaction type. At the end of the dispute term a final determination is automatically applied and the associated letter produced. However, prior to the end of the dispute term, a final determination can be manually entered.

  • TRANSACTION POSTING: CentrixDTS™ automatically creates a posting file for all transactions

    1. Provisional credit
    2. Charge off
    3. Credit back

  • HISTORICAL AUDIT: Reporting is available to review all dispute activity by date range, dispute reason and/or CSR. Each dispute provides a complete audit trail of activity regarding letters produced, transactions posted and comments entered by bank personnel.

  • Active Directory integration for security authentication.


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To discuss CentrixSECURE™ in more detail or receive additional information,
contact us via email at info@centrixsolutions.com or call 402.488.3990.

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