The Centrix Reg E Dispute Tracking System (CentrixDTS) greatly simplifies
the administration of disputed electronic transactions (debit card, ATM and ACH)
for the purpose of Reg E compliance. The system is a fully featured solution designed
to provide operational efficiency, enhanced record keeping, and simplified compliance.
Key features include a browser user interface for the employees who take the dispute,
approval workflow, auto posting of provisional credits or other transactions, timeline
management, and letter production.
Nightly transaction import from the core processing system.
Browser user interface for CSR's or other bank personnel to enter disputes.
- Search for the customer/account and then select the transaction being disputed. Accuracy is enhanced because the CSR does not enter the transaction details manually, they select from the transaction history.
- Select a dispute reason
- Attach supporting documentation
- Enter supporting comments/notes
- System automatically creates the document to submit to card processor or MC/Visa
BACK OFFICE REVIEW: Once a CSR enters a dispute, the dispute is placed in a queue for a secondary review and processing.
LETTERS: The system automatically generates all letters in batch at the end of each day.
TRACKING TIMELINES: CentrixDTS tracks the dispute timeline based on rules
associated with the transaction type. At the end of the dispute term a final determination
is automatically applied and the associated letter produced. However, prior to the
end of the dispute term, a final determination can be manually entered.
TRANSACTION POSTING: CentrixDTS automatically creates a posting file for all transactions
- Provisional credit
- Charge off
- Credit back
HISTORICAL AUDIT: Reporting is available to review all dispute activity by date
range, dispute reason and/or CSR. Each dispute provides a complete audit trail of
activity regarding letters produced, transactions posted and comments entered by
Active Directory integration for security authentication.
To discuss CentrixSECURE in more detail or receive additional information,
contact us via email at
firstname.lastname@example.org or call 402.488.3990.