North Valley Bank, headquartered in Redding, California, has offered a successful
overdraft protection plan since 2000. As the bank grew, however, administering these
accounts became a challenge because the software being used lacked flexibility and
functionality. With aggressive growth projected for the coming years, the bank knew
changes had to be made.
To streamline overdraft collections and contact management, the bank partnered with
Centrix to create the Centrix Overdraft Administration System (OAS). “Prior
to working with Centrix, our daily process was rigid and inefficient,” said
the Overdraft Collections Supervisor at North Valley Bank. “We realized that
changes needed to be made, and we had to give our employees the tools to succeed.
Centrix made that happen.”
CentrixOAS™ gives the bank a flexible, browser-based tool that offers centralized
collections management, yet enables the branches to work their collections if desired.
The system incorporates a daily “call list” for collectors, contact
notes and history, follow-up dates, on-line reports, and the ability to refund/waive
fees and charge off accounts. The bank can define an unlimited number of customer
letters, which are automatically produced each night. A complete history is maintained
of all activity while the account is overdrawn so employees can look at both current
and prior overdraft activity.
Although overdraft collections will always be a challenge, North Valley Bank knows
they have a system in place that allows them to manage their accounts efficiently
and effectively. As the bank continues to grow, the flexible and scalable design
of OAS will continue to meet their needs as well as enhance the profitability of
their overdraft protection plan.
To learn more or to schedule a product demonstration, visit www.centrixsolutions.com
or call (402) 488-3990.
